Frequently Asked Questions
General Questions
What type of wax do you use (soy, beeswax, paraffin, coconut)?
100% natural soy wax
Why do you use soy wax?
Soy wax is non-toxic and biodegradable, making it safe for the environment. Additionally, soy wax candles burn cleaner and last longer than paraffin wax.
Can your containers be reused?
Yes. Stop using the candle when there is about ¼ inch left. Use caution and care when removing the remaining wax, wicks and any labeling.
Are the wicks lead-free and safe?
Most handmade candles use cotton or wooden wicks, which are lead-free and safe for indoor use.
What do you use to scent your candles?
We use fragrance oils that are specifically made for candles. All of them contain essential oil components and are free of phthalates and parabens.
How long is the typical burn time for this candle?
Candles containing seven ounces of wax can burn for 35-45 hours.
Do these candles produce black smoke?
The use of high-quality wax and properly trimmed wicks prevent black smoke.
How should I properly care for my candle?
The recommended burn time is 3-4 hours and trim the wick to approximately 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing, and if possible, extinguish with a snuffer or any bell-shaped object to smother the flame.
Do you have any safety guidelines for using your candles?
When using candles, always: never leave a burning candle unattended, keep them away from flammable materials like curtains, furniture, and paper, place them in sturdy holders, trim wicks before lighting, extinguish candles before leaving a room or going to bed, and keep them out of reach of children and pets.
How can I smell your scents in person?
In the future Pound Puppy Candles plans on offering samples to test prior to purchasing a larger candle. More information to come.
Shipping Info
What shipping method do you use?
United States Postal Service or United Parcel Service (UPS).
How long will it take for my order to arrive?
Orders will leave our workspace within 48 business hours and take 2-7 days to arrive via USPS and 3-7 days via UPS. The carrier used depends on the size and weight of your package. We will be sure to contact you if there is any delay.
How can I track my order?
You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at lisa@poundpuppycandles.com and we will send it over.
Refund & Return Info
What is your return policy if I am not satisfied with the candle?
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Is it possible to change or cancel my order?
Your order can be changed or canceled, if it has not been shipped. Prior to receiving your shipping confirmation email, please contact us at lisa@poundpuppycandles.com to change or cancel your order.
Reach out to us
Still have questions? Reach out to our customer support and we will love to assist!